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Privacy Policy

Privacy Policy

Terms, Conditions & Privacy

Acceptance of the Terms of Use

Welcome to Fuzzy. These terms of use are entered into by and between you, the user (“ you ”) and PetChi Inc. d/b/a Fuzzy (the " Company ", “ Fuzzy ”, " we " or " us "). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, these " Terms of Use "), govern your access to and use of and our applications for mobile devices, including any content, functionality and services (“Services”) offered on or through (the " Website ") or our mobile applications (the “Applications”) as a guest or registered user.

Please read the Terms of Use carefully before you start to use the Website. By using the Website, you accept and agree to be bound and abide by these Terms of Use, incorporated herein by reference. If you do not want to agree to these Terms of Use, you must not access or use the Website. is a subscription-based pet health service that makes health care for pets simple, convenient and easy to budget.

The Website is offered and available to users who are 18 years of age or older and reside in the United States or any of its territories or possessions. By using this Website, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Website.

Changes to the Terms of Use, Website, and Application
The Company reserves the right, at its sole and absolute discretion, to change, modify, add to, supplement, suspend, discontinue, or delete any of the terms and conditions of this Agreement (including these Terms of Use) and review, improve, modify or discontinue, temporarily or permanently, the Services or any content or information through the Services at any time, effective immediately with or without prior notice and without any liability to Fuzzy. Your continued use of the Services following any revision to this Agreement, Website, or Application constitutes your complete and irrevocable acceptance of any and all such changes.

We may update the content on this Website or Application from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.

Accessing the Website and Account Security
We reserve the right to withdraw or amend this Website or Applications, and any service or material we provide on the Website or Applications, in our sole discretion without notice. From time to time, we may restrict access to some parts of the Website or Applications, or the entire Website or Applications, to users, including registered users. We will not be liable if for any reason all or any part of the Website or Applications are unavailable at any time or for any period.

You are responsible for: Making all arrangements necessary for you to have access to the Website or Applications. Ensuring that all persons who access the Website or Applications through your internet connection are aware of these Terms of Use and comply with them.

To access the Website or Applications or the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website or Applications that all the information you provide is correct, current and complete. You agree that all information you provide to register with this Website or Applications or otherwise, including but not limited to through the use of any interactive features, and you consent to all actions we take with respect to your information. If you choose or are provided with, a user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or Applications or portions of it using your user name, password or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any user name, password or other identifiers, whether chosen by you or provided by us, at any time in our sole discretion for any reason, including if, in our opinion, you have violated any provision of these Terms of Use. Your use of the Website indicates your agreement to communicate with us electronically and that all agreements, notices, disclosures and other communications the Company provides to you electronically satisfy any legal requirement that such communications be in writing.

While using the Website or Applications, you may experience delays, connection issues or other electronic problems. The Company is not responsible for any delays, delivery failures, or any other damage occurring as a result of such problems.

Payment and Fees

Fuzzy Pet Health offers a variety of products and services, and reserves the right to do so as one-off purchases or as a part of a membership or recurring subscription. It is solely at Fuzzy's discretion to offer credit, replacement, or refunds for those products or services. In general, you can cancel your subscription at any time either through our app, on our website, or by contacting

There may be an option for automatic renewal with the purchase of some products or services. If you agree to the automatic renewal of the product or service at the time of your purchase of such product or service, you agree that Fuzzy is authorized to automatically charge your credit or debit card at the time of renewal unless otherwise notified by you.

We may terminate your subscription, without notice, for conduct we believe violates these Terms of Use or our policies, is harmful to our business interests, or for an inactive account.


For the following products and services, specific restrictions apply.

Free First Month of Flea & Tick Meds

Fuzzy’s promotion offering a free month of Flea & Tick medications applies to new members only, and up to 2 pets per household. Creating alternative accounts or orders to receive more than the allotted 2 doses in your first month will result in termination of your duplicate accounts and cancellation of your shipments. You are able to pay for additional doses during checkout along with your 2 free doses. This promotion applies to a monthly recurring subscription, after the first month, you are responsible for the full cost of your medications.

Fuzzy Pet Care Fundamentals

If you choose to cancel your Annual Pet Care Fundamentals Membership, Annual Payment within the first 30 days of your subscription, we will retain $100 of your $299.99 fee to cover the cost of the program materials, shipping, and incidental expenses incurred by Fuzzy. If you enrolled in the Annual Pet Care Fundamentals Membership, Monthly Payments, and you cancel your 12-month subscription within the first 90 days, we will terminate your membership at the conclusion of 6 months, to include a total 6 payments of the $39.99 subscription price, and delivery of monthly boxes, pursuant to the product description.

Free Trial

If you enrolled in a Free Trial subscription through our app using Google Pay or Apple Pay, you are solely responsible for cancelling your free trial on your device prior to the expiration of that trial and the subscription charge being processed. Charges incurred through Google Pay or Apple Pay are not eligible for a refund from Fuzzy. Your Free Trial will automatically end 7 days after the initial sign-up period.

Free Gift with Purchase

Refunds are excluded for any free gift with purchase orders.

Billing and Payments